Supported use cases for the Authorization Service
This page provides an overview of the use cases supported by the Authorization Service regarding users, groups and applications management.
The Support column in the tables indicates if the corresponding use case is supported or not, or will be supported in
a future release.
The Handled by column indicates which support line should normally handle the ticket: 1st, 2nd, 3rd level support or
Security Team.
The 3rd level support line is constituted by the service administrators, and should take care of a ticket only in case of technical problems. Ideally service admins should only fix the technical issue and pass the ticket back to 2nd level support, which will close the ticket with the user.
Users management
| Use case | Support | Handled by |
|---|---|---|
| Resetting MFA token | Yes | 2nd |
| Associate social account | Future release (Q1 2021) | 2nd |
| Edit mail properties | Future release (Q1 2021) | 2nd |
| Account activation | Future release (Q1 2021) | 1st |
| Account blocking | Future release (Q1 2021) | Security |
| Password reset | Future release (Q1 2021) | 1st, 2nd |
| Change account owner | Future release (Q2 2021) | 2nd |
| Login change | Future release (Q2 2021) | 2nd |
| Deleting accounts | Not supported | - |
Groups management
| Use case | Support | Handled by |
|---|---|---|
| Change group owner | Future release (Q2 2021) | 2nd |
Applications management
| Use case | Support | Handled by |
|---|---|---|
| Grant "groups in token" | Future release (Q1 2021) | 2nd |
| Change application owner | Future release (Q2 2021) | 2nd |